After creating a new account we will send you your log-in details via e-mail. If you can’t remember your password you can use the “forgot password?” button to reset your account.

We are always endeavoured to eliminate errors and malfunctions as soon as possible. We will get back to you within 2 working days after creating your service ticket. The time we will need for a fixation of the problem with the charger depends on the severity of the malfunction.

You will need the serial number, the location and the occurring problem of the charging station. Screenshots and pictures will help us to find and eliminate errors & malfunctions efficiently.

The serial number is printed on a sign located on the left side of your charging station and consists of fourteen characters.